Q. How can I keep tracking my order status?

The order has 6 status:pengding,not pay,success,out of stock,shipped,delivered.
a.If you have received the confirmation e-mail of payment successfully but the status is pending, pls don't worry.Our customer service will deal with it in time.
b.If your order status is Failed, which means that your payment is not gone through. Pls log in our site and click repay button in the back of the failure order to pay it again.
c. If your order status is out of stock, pls contact our customer service in two days to change. If you are not in time to contact us, we will send out the order product which is in stock first and others not is stock we will send together in your next order. Or we will refund you.
d.If your order status is shipped, which means your parcel has been sent. Pls track your order online in two days.
e.If your order status is delivered, it means you place your order successfully. Thank you for your shopping.
Click “my account” at the top right corner of the page to view your order history. And the tracking number provided help you clear the shipping status.Any question, welcome to email us.
PS:Customer user password is the same with customer's e-mail address. If you cann't log in, pls contact with our customer service to reset your password. The password is pt8888 after reseting.

Q. What payment methods can I use?

Mainly accept Visa, Visa Electron, Master Card, Western Union,Alertpay,Maestro and Solo through PayPal.

Q. How to place an order?

Log yourself in first and choose the product what you want then add it to your cart.You may choose more items or check out at once.Choose your suitable payment method to finish your order.Easy shopping without any Custom Tax.

Q. Do you ship internationally, and Cost?

We ship to Euro,Asia,America,Australia and the world with ems,dhl,free shippping over $299,no any extra fee..But we suggest you have a look at shipping free before you place the order.

Q. How long does my order take to arrive?

Processing Time: All products require processing before shipment.Processing includes selecting the product, quality assurance checks and careful packaging for shipment.
Tailor-made items: 2-7 work days;
Shipping Time: Shipping time depends on your shipping method:
Expedited Shipping: 6-8 work days(ship by dhl)
Standard Shipping: 5-15 work days(ship by ems)

Q.What size should I order if I am in between sizes?

If you are in between sizes and we don't supplied products with that size it is recommended by the manufacturer that you size down to the next whole size. (For example:If you wear a size 8 and a half, you should order a size 8.) They may be snug at first,but the footwear will stretch a little as the fleece footbeds form to each individual foot.But we suggest you have a look at international size converstion chart before you place the order.

Q. Can I return my order for a refund if I change my mind?

We are pleased to exchange unworn/unsuitable footwear if it is returned in a re-saleable condition, with proof of purchase, within 7 days of receipt. Please get more information on our Delivery and Returns Policy.

Q. In which circumstance, we provide replacement?

If customer finds the item is not the same as actual picture or description. or there is something defect or broken with the item, we accept replacement. After you received goods and find defective items, you need to tell us within 3 days. Customers have to bear the shipping cost if you return the defective items to us

Q. I am looking for goods that are not listed on your site,can you provide them?

In this case,Please click contact with us with a picture, a serial number or the model number of the goods. The more details given, the easier and quicker to locate the goods in the factory.

Q. What should I do if I haven't recieve my order in time?

A.Usually the delay won't happen. But if there is any significant of delay with your order we will contact you immediately.Once after your order is placed,we will keep touch with you. The shipment tracking number will help you clear where is your order now. Anyway,contact us if you have any questions.

Q. Why we can offer free shipping over$299?

We have a long-term partnership with express company, so you can enjoy our free shipping policy,save your money indeed.

Q.What should I do if the shipment is lost or stolen?

It is unlikely in that case. But if we approve that your Goods disappears, we will resend you another for impenstate. But if the postal service delivers the shoes to the wrong address or you have moved of changed your address without notifying us in advance, we can do nothing to recover your Goods.

Q. Is my personal information safe?

Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.